Privacy Policy

Introduction

primal-energize ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primal-energize.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out enquiry or booking forms on our website
• Subscribe to our newsletter
• Contact us via email
• Enrol in our programmes

This information may include:

• Name (parent/guardian and child)
• Email address
• Postal address
• Information about children's ages and educational needs

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and your visit, including:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses
• IP address (anonymised where possible)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support
• To process bookings and enrolments
• To send administrative information about our programmes
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for a contract we have with you
• Legitimate interests: Where processing is necessary for our legitimate interests and does not override your rights
• Legal obligation: Where we need to comply with a legal requirement

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website and conducting our business
• Professional advisors such as lawyers and accountants where necessary
• Law enforcement or regulatory authorities if required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Typically, we retain enquiry data for up to 3 years and customer data for up to 7 years after the end of our business relationship.

Your Rights

Under UK data protection law, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are designed for families with children. We collect information about children only with parental consent and only as necessary to provide our educational services. Parents have the right to review, delete, or refuse further collection of their child's information.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 47 George Street, Edinburgh EH2 2HT, United Kingdom